Training Services

SmartTech Training Program offers on-site and web-based training, currently we offers the following training programs:

Basic End-User Training

Our Basic End-User Training provides you with the tools for success in the everyday use of solutions. The program focuses on delivering know-how in detection, investigation, management, and reporting of suspicious activity and hands-on exercises with real cases and alerts.

Advanced User Training

In the advanced course we give the delegates a comprehensive training about the advanced features of our Profiling solution. In this training we will address those features, which normally do not apply to day-to-day use of monitoring customer behaviour. After completion you become a certified champion of our solution.

Front Line/Branch Staff Training

the front line training course is specifically design for those users who are responsible for handling alerts on behalf of their branch or business. This training is designed for those users who need a practical understanding about money laundering detection and how to efficiently manage incoming alerts and to avoid future backlogs.

Fine Tuning and Information Management Information Training

this training course is designed to optimize your solution to reduce the number of false positive alerts and to increase the operational performance of the monitoring tools. In this training our specialist will guide delegates on how to tune data and scenarios and discuss best practices in monitoring strategies through case study simulations. During this training our expert will use the customer data and scenario sets to provide hands-on tips and tricks on how to optimize the monitoring and reporting capabilities of the solution.

Risk Analysis Training

Risk analysis training is designed for business analysts charged with controlling the rapidly changing financial crime and compliance marketplace. In this training we will teach business analysts how to setup a risk matrix based on products, customers and business areas and how to develop and maintain risk scenarios to tune the monitoring system and to meet the ongoing regulatory requirements.

Support and Maintenance Training

This training session is designed for users responsible for providing technical day-to-day support of the SmartTech solutions. This training and qualification will help users to effectively implement IT support and maintenance within their own organization.

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Support

Product Support

Products

Smart-Filter (Name Screening)

Smart-Integrator

Smart-Notification (SMS & Email Notification)

Smart-RV (Reporting Viewer)

Smart-Match (Cash & ATM Reconciliation)

Smart-Archiving (Swift,Files,Emails)

Smart-MT (Corporate Payment Systems)

Banking Systems

Professional and Consultancy Services